DC Discusses at The Montgomery Summit: The future of e-Commerce

“While e-Commerce growth has decelerated, it continues to proliferate driven by consumer adoption that is further driving the need for online brands and retailers to implement the next generation of platform technologies”

M&A market landscape…

With the restraints of COVID-19 resulting in the accelerated growth and development of e-Commerce and its technology, three years later our online shopping habits are here to stay. As customers return to physical stores (to a degree) and become more hesitant with their spending, due in part to inflation and the geopolitical and macroeconomic situation, there is no longer the same speed of growth in e-Commerce. Even so, movement toward online commerce continues to further proliferate and is an absolute must have channel to all brands.

What’s next…

Today’s commerce infrastructure is largely antiquated with on-premise, monolithic systems that are slow, expensive and complex.

• Brands and retailers need to provide exceptional customer experiences at far less cost to be competitive. As a result, new commerce platforms are emerging with an API-first approach to architecture that is cost-effective, scales and extends much better and is inherently easier to implement and maintain.
• A lot of classic e-Commerce infrastructure relies on plugging into other providers and being restricted by their capability. As enterprise brands turn away from virtual marketplaces to utilise end-to-end turnkey tech to establish their own sites, the infrastructure needs to evolve with the technology.

Brands and retailers are beginning to embrace adoption of such platforms as they look for options that enable them to pick and choose the best tools for their business needs, with seamless integrations.

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